Technical Support Specialist job

Job Description

Flow Traders is looking for a Technical Support Specialist to join our innovative Technology team in the New York office. The ideal candidate is motivated, proactive and service oriented. In this extremely hands-on role, you will be the primary person providing first level IT support to an office of 90 people and overseeing all procurement management for Technology.


What You Will Do

  • Provide superior, first level IT support in a fast-paced trading environment
  • Be responsible for seamless operations of all Technology equipment in the NY office
  • Quickly action requests for workstations, servers, AV and any other technology equipment
  • Perform troubleshooting and repairs of servers and laptops, iPads, printers, scanners, etc.
  • Methodically plan office desk moves and executes efficiently and precisely
  • Install and configure Linux and Windows operating systems
  • Manage IT procurement through a PO system and serve as the primary contact for all vendors
  • Maintain server room inventory, organization and operations
  • Keep up-to-date documentation on inventory, desk layouts and rack elevation drawings
  • Oversee our HVAC and UPS through scheduled maintenance and monitoring
  • Work closely with the Data Center Engineer to procure, build and deploy new servers
  • Support the IT team with ad-hoc activities including data center work, desk moves, office relocations, etc
  • Stay up to date with the latest technology available to introduce into our innovative trading environment


What You Will Need to Succeed

  • High School Diploma or higher education degree
  • 3 years of experience in a help desk support position, with familiarity in managing inventory and IT troubleshooting
  • Ability to work independently, collaborate with a team and interface with external parties
  • Cost conscious mindset and aware of latest technology equipment
  • Organized, meticulous and service-oriented
  • Strong written and oral communication skills
  • Team player with a positive attitude
  • Ability to lift 50 lbs
  • Basic networking skills, a plus


We Offer

We like to think that talent grows at Flow and stays at Flow. To ensure this, we provide our employees with the best working environment, the latest technology, continuous support, and we go out of our way to retain the small business feeling with which we started. We offer competitive salary, annual discretionary bonus and other perks and benefits, such as:

  • Healthcare, Vision, Dental Insurance and 401k
  • In-house lounge with a bar, poker & billiards tables
  • Daily catered lunch, cold brew coffee on tap and a fully stocked kitchen
  • Weekly table massages and bi-weekly haircuts
  • Annual company trip and a variety of events throughout the year
  • Reimbursed gym membership and other wellness initiatives
  • and more!