Real Estate Operations Manager

The Role

If you have significant experience as a people manager, are a Real Estate Professional, and your passion lies with leading large teams and building strong stakeholder relationships, then this could be your chance to bring your skills into the RE Operations Team. As a member of the Operational Excellence Leadership Team and the Real Estate Extended Leadership Team you will be a part of growing the Operational Excellence capability on their next phase of the journey as part of Real Estate.

Where you fit in

Real Estate (RE) manages the Group's Real Estate portfolio, Shell Business Operations and Corporate Travel programme. Strategic intent is to enable Shell Businesses to deliver on their goals by creating safe, secure, and productive environments that allow people to perform at their best.

The rapidly growing RE scope is one of the globe's largest RE portfolios and includes offices, industrial / labs and accommodation for Shell Businesses, Projects and Ventures. With over 600 staff, 8000 contractors and $1.2 billion spend (opex/capex), RE has a daily impact on over 82,000 employees and contractors by creating inspiring experiences. We contribute to Shell's world class investment case by driving a cost-competitive real estate portfolio, and more sustainable footprint through improved energy efficiencies and more renewable power.

Shell's RE team of professionals has established a strong reputation as mature Corporate Real Estate organisation, delivering portfolio strategies, commercial transactions, capital projects, facility and business operations services and travel support to the various Shell Businesses and Functions in all parts of the world. Therefore, RE continues to seek the best talent across Shell to become part of our team, and to help us meet these dynamic and growing business needs.

Operational Excellence is a key global capability within RE and is responsible for enabling global RE integration and delivery of functional excellence through the provision of an integrated operating platform and solutions – People, Process, Technology, Strategy.

As the RE Operations Manager you will continue to build on an already delivery focused team in India and Philippines leading them to deliver safe, efficient, compliant and value driven Real Estate processes and solutions. You will inspire the team with your stakeholder management experiences, leading and coaching through the journey to world-class RE Operations. The RE Operations Manager is a member of the OE LT and the RELT-1 communities.

What’s the role

  • The RE Operations Manager leads a team of over 80 professionals, delivering core Real Estate operational capability in the areas of Contract and Maintenance Management, Performance and Processes (including Assurance and Process Architecture), Business Systems and Applications (including Lease Administration), Requisition to Pay (RtP), Travel and Business Support services (including Trade Controls, SharePoint) and Enterprise Security Solutions (DESS) within Real Estate.

  • You will work closely with stakeholders across the regions and global functional teams (including RELT and RELT-1 stakeholders) on process performance and managing operational reviews to evaluate and deliver strong collaboration to deliver as one RE team.

  • With all areas of RE, you will work in defining migration requirements associated with potential activities moving to RE Operations, and ensuring that appropriate plans are in place for the effective and reliable transition of scope – following the agreed SBO Migration Methodology structure.

  • You will pro-actively manage the development of roles to ensure talent growth and capacity is actively managed with succession planning in place – this includes working closely with the team within the SBO to understand future growth requirements, industry penetration of services and best practices

  • You will influence and support staff through coaching of how to position themselves with maturity in the organisation, how to prioritise and challenge to successfully develop their roles

What we need from you

Your excellent people skills and coaching experience will be welcome by the team and your collaborative stakeholder relations will make the difference. You will inspire to make the changes to continue the RE Operations Team on their journey to success.

Furthermore, you will bring:

  • A proven track record in business partnering, strong stakeholder relationships and management with ability to influence at senior leaders.

  • Be a seasoned professional with broad business, leadership and coaching experience for at least 15+ years of total experience.

  • Strong appreciation for cultural diversity, with excellent reputation in dealing with, working, and inspiring staff of multiple nationalities and related cultural backgrounds, underpinned by an ability to get things done through your forged good working relationships.

  • Have a clear proven track record as a leader and managing teams for at least 5 years.

  • Excellent interpersonal and communication skills including a proven ability to readily influence others and lead effective global networks, relationships.

  • Learner Mindset – Role model curiosity and reflection; encourage people to learn from mistakes and successes.

  • Maximise performance – Integrate and collaborate across boundaries to maximise commercial value for Shell as a whole.

  • Create the environment for others to feel empowered to deliver high performance through clarity on intent, priorities and outcomes.


An innovative place to work

There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.

Join us and you’ll add your talent and imagination to a business with the power to shape the future – whether by investing in renewables, exploring new ways to store energy or developing technology that helps the world to use energy more efficiently.

An inclusive place to work

To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we’re nurturing an inclusive environment – one where you can express your ideas, extend your skills and reach your potential.

  • We’re creating a space, where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply and we’ll take it from there.
  • We’re closing the gender gap – whether, that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
  • We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.
  • We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.

A rewarding place to work

Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.

We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.