Desktop Support Engineer, Miami

GTS Miami office is looking for an experienced Desktop  Engineer to join our growing team.   In this role the Desktop Support Engineer will be providing technical support services to our employees both in-person and remote technical support assistance.  You will be oversee the day to day operation of the desktops, network infrastructure, handling user tickets for our Miami office and other locations.

GTS is a collection of financial services companies spanning a wide array of asset classes and investment approaches, all powered by the combination of market expertise with innovative, proprietary technology.  With roots as a quantitative trading firm continually building for the future, the GTS family of companies are able to leverage the latest in artificial intelligence systems and sophisticated pricing models to bring consistency, efficiency, and transparency to today’s financial markets. GTS’s electronic market maker GTS Securities accounts for 3-5% of daily cash equities volume in the U.S. and is a leading Designated Market Maker (DMM) at the New York Stock Exchange, responsible for nearly $13 trillion of market capitalization. For more information on GTS, please visit www.gtsx.com.

• Provide day-to-day hands-on support for company users which includes executive team
• Document, track and monitor user problems to ensure resolution in a timely manner
• Configuration and management of Windows desktop environments, including VMs, Terminal Servers, AD, DNS and Group Policy knowledge
• Ability to prioritize multiple, competing requests, manage expectations, and provide effective service.

• At least 2 years of relevant experience providing support in a professional IT environment
• Strong Knowledge of Office 365 (Exchange, Azure, Sharepoint, Teams)
• Computer hardware experience is preferred  
• Analytical and problem-solving skills are a must as well as the ability to work well independently
• In-depth knowledge of maintaining Windows 10 OS
• Handling daily support tickets which can range from Tier 1 to Tier 2 support requirements.
• Basic Linux administration is a plus

To be considered for this position you must be able lift heavy equipment and facilitate office moves.

We're proud to employ some of the leading talent in the industry, and we work to ensure our employees enjoy a high quality-of-life.

In accordance with New York City's Pay Transparency Law, the base salary range for this role is $85,000 to $120,000. Base salary does not include other forms of compensation or benefits.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.

What We Offer:

• A selection of healthcare plans for you and your family, some 100% employer paid; with coverage starting on day one
• In-office perks – Free lunch daily and access to a fully stocked pantry (when working in the office).
• Casual dress code (when working in the office).

Unsolicited resumes 

We do not accept unsolicited headhunter and agency resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with GTS.