Join our Futures operations team in a senior level Client Solutions role. This position is in our Chicago office, with a hybrid work schedule.
As a member of the Americas Client Solutions team, you will be responsible for working proactively with clients daily to identify areas for improved operational efficiencies, partner with our sales team and clients to onboard new business and provide dedicated support to all customers based in the Americas region. You will also respond to client inquiries around trade discrepancies, commission, fee and brokerage discrepancies, and perform root cause problem analysis. In addition, you will assist clients and work with the internal team on trade life cycle and post trade processing requests with respects to futures and options.
Qualified candidates will have at least 7 years of experience with futures and options, specifically trade life cycle and post trade processing. Knowledge in commodities and global markets and FCM experience is required. An excellent reputation in customer service is necessary.
Focused work on controls and process improvement is ideal. Proficiency in MS PowerPoint and Excel, as well as presentations and demonstration skills, will be helpful.
If you're excited about the role or working at Macquarie, we encourage you to apply.
About Commodities and Global Markets
In Commodities and Global Markets you will be part of a global business offering capital and financing, risk management, market access, physical execution and logistics solutions to its diverse client base.
Our commitment to Diversity, Equity and Inclusion
The diversity of our people is one of our greatest strengths. An inclusive and equitable workplace enables us to embrace that diversity to deliver more innovative and sustainable solutions for our people, clients, shareholders and communities. At Macquarie, you'll be encouraged to be yourself and supported to perform at your best. If you're inspired to deliver on our purpose of ‘empowering people to innovate and invest for a better future’, we want you on our team. If you need adjustments made to the recruitment process, please reach out to your recruiter.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other impermissible criterion or circumstance. Macquarie also takes affirmative action in support of its policy to hire and advance in employment of individuals who are minorities, women, protected veterans, and individuals with disabilities.
We equip our people with the support to work in a range of flexible ways. Talk to us about what working arrangements would help you thrive.