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LLM Operations Engineer, Technology Innovation
(more about Point72)
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LLM Operations Engineer, Technology Innovation

A Career with Point72’s Technology Team

As Point72 reimagines the future of investing, our Technology group is constantly improving our company’s IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts experimenting, discovering new ways to harness the power of opensource solutions, and embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our products while satisfying your own intellectual curiosity.

The Generative AI Technology Team at Point72 is a group of skilled professionals who specialize in conceptualizing, developing, and maintaining the Firm's generative AI platform. They build innovative solutions that leverage AI to deliver better results across various teams, including traders, analysts, and risk managers.  They work closely with both business stakeholders, the Tech Innovation Team, and development teams across Technology. Their goal is to deploy cutting-edge AI technology that delivers competitive advantages for Point72's operations. 

What you’ll do

In this role, you will be responsible for conducting the day-to-day operational work on the firm’s GenAI/LLM platform and LLM models. You will collaborate with internal teams for user onboarding, training, and education.

Specifically, you will:

  • Onboard new users to the GenAI/LLM models and ensure they have the proper access and tools to utilize them effectively
  • Assist users with troubleshooting technical issues and provide necessary support regarding the platform and models
  • Educate users on how to effectively use the LLM user interface, platform, and models to achieve their goals, including the development of training materials such as user manuals and guides
  • Collaborate with various teams withinTechnology to identify and solve problems related to user experience regarding the GenAI/LLM models
  • Stay up to date with emerging trends in the GenAI/LLM field and recommend improvements and/or upgrades to the models to ensure they remain cutting edge
  • Interface with Infrastructure, Information Security, Networking, and Development teams to build and automate new tools and access to new models
  • Write clear and concise user guides and documentation

What’s required

  • Bachelor's degree in Computer Science, Engineering, or related fields
  • 2+ years of experience in technical operations or related fields
  • Knowledge of Generative AI/LLM technologies including GPT-3, Transformers, etc.
  • Strong communication skills with the ability to educate and train end-users
  • Ability to manage multiple tasks simultaneously
  • Familiarity with Linux operating systems, basic programming concepts, and cloud infrastructure such as AWS, Azure, or GCP
  • Experience in managing user access and conducting user audits in a technical operation role
  • Excellent written and interpersonal communication skills as well as the ability to communicate complex concepts
  • Curiosity, with a willingness to embrace uncertainty and be comfortable with failure while exploring with new ideas
  • Commitment and adherence to the highest ethical standards

We take care of our people

We invest in our people, their careers, their health, and their well-being. When you work here, we provide:

  • Fully-paid health care benefits
  • Generous parental and family leave policies
  • Volunteer opportunities
  • Support for employee-led affinity groups representing women, people of color and the LGBT+ community
  • Mental and physical wellness programs
  • Tuition assistance
  • A 401(k) savings program with an employer match and more

About Point72

Point72 Asset Management is a global firm led by Steven Cohen that invests in multiple asset classes and strategies worldwide. Resting on more than a quarter-century of investing experience, we seek to be the industry’s premier asset manager through delivering superior risk-adjusted returns, adhering to the highest ethical standards, and offering the greatest opportunities to the industry’s brightest talent. We’re inventing the future of finance by revolutionizing how we develop our people and how we use data to shape our thinking. For more information, visit

The annual base salary range for this role is $100,000-$150,000, which does not include discretionary bonus compensation or our comprehensive benefits package. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things.