Currently we're investigating a bug where the answers are not recorded properly. If you encounter this bug, please email us at rfqjobs@gmail.com.
Voyage Claims Specialist
(more about Shell)
This job posting has been archived.
Unfortunately Shell has archived this job posting, they are no longer accepting applications.

Voyage Claims Specialist

The Role

  • Support the G2V model of growth reporting into Chennai SBO
  •  Investigate the events of a voyage, deviations from the initial agreement and check what was contractually agreed around the events
  • Prepare and negotiate claims with customers to maximize income for Shell while reducing cost paid by Shell
  • Strong negotiation skills towards third parties to guarantee settlement of claims in agreed timeline according to internal policy.
  • Ensure all claim activities are correctly reflected in financial and trading systems
  • Work with peers in Chennai & Dubai to create inter-operability and support best practices and share knowledge
  • Collaborate with other SBO’s teams to support migration and share key learnings.
  • Use a continuous improve mind-set to support process improvements 
  •  Follow internal procedures to receive approval for payments and escalate to Team lead when needed in a timely manner
  • Take responsibility for safety, compliance and audit readiness
  • Support and work with internal customers, like Commercial OPS, Contracts, Trading & Supply, manufacturing teams to increase operational excellence, identify profit leakage and implement remedies
  • Periodically review most common root causes of demurrage with internal customers and advise how to reduce such costs
  • Proactively advise all Shell stakeholders on improvements creating end to end value for Shell 

We are looking for highly motivated people that are result driven and are able to work under pressure. Commerciality, curiosity, attention to detail and solving problems all come naturally to our ideal candidate. Do you have a track record proving you are a quick learner, a strong communicator and strong at building relationships with your stakeholders? Then we are looking for you. Some other experiences we are looking for are;

  • Bachelor’s degree (previous work experience will be taken into consideration for any candidates who might not meet the educational standard)
  • The ability to read and interpret legal language
  • Evidence of great analytical and problem solving skills
  • Excellent communication skills and able to build solid working relationships with internal and external customers.
  • Motivated, results driven and ability to work under pressure
  • Experience in on the job training
  • Ability to lead in communications, build bridges between departments, confrontation/problem handling.
  • Experience in the industry and knowledge of demurrage is an advantage

Authenticity

  • Act with personal integrity and transparency
  • Curious, eager to learn and express own view with humility

Growth

  • Embrace and adapt to change
  • Mindful of impact of own behaviour on Shell’s reputation

Collaboration

  • Establish strong working relationships with individual stakeholders
  • Listen to understand customer needs and perspectives

Performance

  • Work for the good of the team, support other team members to deliver
  • Understand how Shell generates value and makes money

  • Analyses and Solves Problems - Skill
  • Attention to Detail - Mastery
  • Commercial agility - Skill
  •  Communicates and Persuades - Skill
  • Team Working - Skill
  •  Value Chain Management and E2E Profitability – Knowledge
  • Compliance Control and Risk Management – Knowledge
  • Supply Chain Contracts and Negotiation – Knowledge
  • Supply Chain Customer Service – Knowledge
  • Trading Operation and Documentations – Knowledge

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.