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Technical Service Engineer
The Role
Shell Catalyst and Technologies (SC&T) has an opening for a Technical Service Engineer (TSE) to support its residue hydroprocessing catalyst business. In this role, the individual will provide technical support for Fixed and Ebullated Bed resid units including performance estimates, loading and start-up, unit monitoring and troubleshooting.
SC&T is a customer facing organization that brings high value, differentiated technologies to the market. These technologies include a portfolio of hydroprocessing catalysts from its refining catalyst line. The TSE role supports the sale of these catalysts through their entire lifecycle by providing best-in-class technical service. The role is highly customer focused, requiring commercial skills in addition to technical capabilities. Our culture in SC&T is one of Humility, Curiosity, Commercial Excellence, Determination, but above all putting the customer first.
What’s the role?
The Technical Service Engineer will be accountable for providing technical and sales support associated with resid hydroprocessing catalyst customers. They will be a member of a global technical support team and will work closely with sales on specific customer accounts. Specific role functions include:
- Develop catalyst performance estimates and complex technical proposals in response to customer requests
- Support customers during catalyst loading, activation, and start-up
- Add value to customer operations via unit monitoring, data analysis, case studies and troubleshooting
- Build collaborative working relationships with customer’s technical staff, achieve a position of trusted advisor with the customer
- Gather key insights on customer needs and drivers and competitive feedback from market
- Document successes that customers achieve with SC&T catalysts and technical support and share knowledge gained from these successes within the organization, helping to further strengthen SC&T’s technical and commercial positions
This role reports to the Senior Technical Solutions Manager Resid and is based in Singapore.
What we need from you
- Bachelor’s degree in Chemical Engineering or equivalent
- 5 – 8 years’ experience in refinery technical, operations or planning or in hydroprocessing technology delivery (process design, licensing)
- Preferably with experience in 2 or more refinery areas and at least one of the following applications: Resid Hydroprocessing, Hydrocracking or Diesel/ VGO Hydrotreating
- High degree of confidence with the ability to earn the trust of experienced and knowledgeable refinery personnel
- Strong technical and problem-solving skills with the ability to diagnose unique and challenging operational issues
- Strong commercial skills in the area of 4D (discover, diagnose, develop, deliver)
- Good command of spoken and written English
- Organizational skills to multi-task and manage several projects and customers at the same time
- Strong HSSE track record
- Strong interpersonal skills and willingness to work with others
- Ability to travel 30% of the time
Company Description
Shell is one the largest foreign investors in Singapore and began operations in 1891. Today, we have more than 3,200 employees in Singapore alone. The Pulau Bukom Manufacturing Site today is the largest Shell refinery in the world in terms of crude distillation capacity, which makes Singapore a key regional supply and trading centre for Shell in the East. Singapore is the largest petrochemical production and export centre in the Asia Pacific region. Shell Jurong Island (SJI) manufactures petrochemicals to meet the fast-growing demand for these products in the region. We also have one of the largest single-branded retail networks in Singapore, providing customers with a wide range of quality products and services. When you join Shell in Singapore, you can count on our commitment to help you thrive and propel your career by means of our industry-leading development programme and our available and unrivalled pool of local and global experts. Our numerous global and local skill pools as well as our diversity are key to our success and continuing innovation.
An innovative place to work
There’s never been a more exciting time to work at Shell.
Join us and you’ll be adding your talent and imagination to a business with the ambition to shape the future – whether by investing in oil, gas, and renewable energy to meet demand, exploring new ways to store energy, or developing technology that helps the world to use energy more efficiently, everyone at Shell does their part.
An inclusive place to work
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- We’re creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we’ll take it from there.
- We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
- We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.
- We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.
A rewarding place to work
Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.
We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.
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