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IT Operations Engineer
The Role
In Shell, we continue to deliver a process that will work for multiple stakeholders which is a game changer for everyone. Join us, as we continue to deliver a smooth operation in technology and provide speedy and quality problem resolution.
Where you fit
Shell uses Energy Trading Risk Management (ETRM) software for the lifecycle of the Trading process, from trade capture, through scheduling the commodity for delivery, to actuating settlement and capturing the transactions in accounting. As OLM Analyst, you will work with multiple stakeholders and service providers to deliver IT solutions and support to meet the business needs.
What’s the role?
As the IT Operation Engineer (OLM Analyst), you will be accountable for end-to-end application operations delivery with technical and functional skills where the size and scale of the application landscape require a specialist to assist in the application support delivery for their landscapes for all incident, problem, and change related activities.
Functional Accountabilities Include:
Drive Incident/Problem resolution by assisting in key operational activities in terms of delivery, fixes, and supportability with operations staff and/or suppliers.
Assist in change ticket review/approvals/planning.
Ensure operation run books, support guidelines, and procedures are produced and maintained for use.
Assist in representing SOM towards the ITM for landscapes in scope sharing relevant information and managing priorities/escalations.
Coordination of DR plans and Test execution for the critical business applications within the landscape including maintaining the application and infrastructure landscape documentation on an annual basis, document failover process, criteria, and timings.
Ensure regulatory and compliance controls are embedded in landscape operations and assist with evidence collection.
Assist with Transition to Support activities.
Act as an Escalation point for operation-related issues.
Liaison with a diverse set of business and IT stakeholders
Act as a functional expert for both business process and management information in the delivery space.
Manage the relationships with multiple parties, such as Downstream IT Business Managers, Downstream Competence Centre Managers, Application Managed Service providers and Infrastructure Service providers.
Maintain in-depth knowledge of the business, processes, applications, information, and data associated with the portfolio.
What We Need from You
Graduated with any bachelor’s degree and have a minimum of five (5) years of total IT experience
Experience in applications support and support processes, specifically ITIL
Prior experience in IT with applications support and IT services management.
Strong stakeholder, interpersonal relationship, and negotiation skills
Proven ability to deliver results in a matrix organization driving delivery excellence through influence and team working
Ability to operate in a virtual cross-cultural organization
Self-starter with Good analysis and problem-solving skills
Strong interpersonal and communication skills
Ability to deal with conflict and ambiguity effectively
Ability to handle concurrent tasks with appropriate priority
Strong relationship skills to work with multiple stakeholders across organizational and business boundaries at all levels
Understanding of business support requirements
Experience preferably in Application Development & Service Management Operations / Project Management
Actual understanding of the IT business environment will be considered as advantageous
COMPANY DESCRIPTION
Shell is a global energy company where we work towards powering progress through more and cleaner energy solutions. We use advanced technologies and take an innovative approach to help build a sustainable energy future. In India Shell has its business footprint in Information Technology, Projects & Technology, Finance Operations, Integrated Gas, Downstream & Upstream spread across more than 7 main locations.
An innovative place to work
Join us and you’ll be adding your talent and imagination to a business with the ambition to shape the future – whether by investing in renewables, exploring new ways to store energy or developing technology that helps the world to use energy more efficiently, everyone at Shell does their part.
An inclusive place to work
To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we are nurturing an inclusive environment – one where you can express your ideas, extend your skills and reach your potential…
We are creating a space where people with disabilities can excel through a transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we’ll take it from there. We are striving to be a pioneer in an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity. We consider ourselves a flexible employer and want to support you in finding the right balance. We encourage you to discuss this with us in your application.
A rewarding place to work
As an equal opportunity employer, combining our ideas through a creative, collaborative environment and global operations – we have developed and will continue to nurture a unique workplace with an impressive range of benefits to ensure that joining Shell is an inspired and rewarding career choice for everyone.
Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.