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Process Automation Analyst
(more about Shell)
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Process Automation Analyst

The Role

Where you fit

Automation is an integral part of the Digital Agenda in T&S Commercial Operations. By appropriately leveraging Robotic Process Automation (robots simulating human work), Workflows and OCR as part of ESSA and LEAN Continuous Improvement process, resources in T&S Operations can be liberated from manual, repetitive work and can focus instead on higher value added tasks. Automation also has the potential to significantly increase the speed and accuracy of processing. All these improvements should contribute to not only additional business value, but also improve the Employee Value Proposition of our talent in T&S as they focus on higher value-added work.

A Process Automation Analyst will help to improve an organization's operating systems through the review, testing, repair, and maintenance of these systems.

The Process Automation Analyst will be responsible for deployment of Process Automation initiatives across T&S Operations. This will include enabling the process and systems from project intake, prioritization through to implementation and value realization. This will be done in collaboration with stakeholders across the T&S Operations to solve business operations pain points, transform work processes, while embedding Automation as part of the Continuous Improvement culture in T&S Operations.

This job requiring getting in contact with operational teams and in this way, building new ways of working. Expectation is to combine the world of business processes with the world of IT technology by creating robots and other automated solutions for the existing processes.

What’s the role?

This role will be responsible for setting up the Processes and tools to drive maximum business value in Automation including:

  • Identify, prioritize, and scope automation opportunities within T&S Operational teams
  • Liaise with the respective Process Improvement Leads, Project and Process stakeholders, process SMEs as appropriate to analyze the business processes for automation
  • Plan for scaling & replicating of Automation capabilities across T&S Operations
  • Analyze the as-is business processes and design Automation plan by eliminating the unnecessary /non-value added activities
  • Effectively prioritize the requests for automation development and challenge the need as appropriate
  • Analyze, design, code and implement RPA solutions, ensure RPA solutions are built according to standards by enforcing process controls
  • Creating and maintaining solution detailed technical design documentation for reference and troubleshooting
  • Working closely with equivalent Automation Leads on other businesses sitting on SBOs and other equivalent Centers of Excellence to maximize automation benefits and drive best practice implementations
  • Ensure robust Business Continuity Plans are in place in the event of RPA failure
  • Support implemented tools readiness given the business need (bundle releases, system upgrades, new versions, new depots, etc.

Role requirements

  • Salesforce product knowledge and at least 1-2 years of Salesforce development experience
  • Good Programming knowledge in MS Excel, MS Access, Visual Basic, HTML, SharePoint and
  • SQL/PL SQL
  • Familiarity with developing on other cloud platforms, such as Microsoft Azure or Amazon Web
  • Services,
  • Proven experience in the successfully building or supporting excel macros/ Visual Basic
  • scripts/Access and/or other forms of automation
  • Understanding of workflow-based logic and the ability to both understand a business process
  • from a workflow diagram and to conceptualize it as an automated solution
  • A proven track record in applying principles of continuous improvement, standardization and
  • simplification of business processes
  • Experience in Microsoft Office; GSAP/R3 experience preferred
  • Strong analytical skills with the ability to analyze complex requirements and define
  • technical/functional advanced solutions
  • Demonstrate a willingness to be coached, showing an openness to feedback and performance
  • improvement opportunities

Company Description

Shell Business Operations (SBO) is a chain of operational centers that form an integral part of Royal Dutch Shell. We influence business development for Shell globally, enabling the work of 93,000 employees in over 70 countries across the world.

SBO Kuala Lumpur is home to 11 different functions that support Shell within the Southeast Asia, Oceania, and Middle East region. Housing more than 2000 employees, SBO Kuala Lumpur is focused on driving excellent corporate performance that enable Shell to operate in a global competitive and ever-changing business environment.

Shell Business Operations (SBO) Kuala Lumpur is focused on driving excellent corporate performance in Contracting and Procurement, Creative Solutions, Customer Operations, Finance Operations, Human Resource, Information Technology, Legal Operations, Retail Centre of Excellence, Supply Chain, Technical Asset Operation and Upstream Transformation. We enable Shell to operate in a global-competitive and ever-changing business environment.

An Innovative Place to Work

There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.

Join us and you’ll add your talent and imagination to a business with the power to shape the future – whether by investing in renewables, exploring new ways to store energy or developing technology that helps the world to use energy more efficiently.

An Inclusive & Progressive Place to Work

To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we’re nurturing an inclusive environment – one where you can express your ideas, extend your skills and reach your potential.

  • We’re creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we’ll take it from there.
  • We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
  • We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.
  • We offer several flexible working arrangements subject to business requirements for our employees to help support work-life balance.

A Rewarding Place to Work

Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice. Our CARE benefits are mindfully curated to promote Eco Living, overall Wellbeing, Personal Growth and Caring for our loved ones.

We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.