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Analyst - Receivables Management
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Analyst - Receivables Management

The Role

Job Description

Purpose & Accountabilities:

  • Portfolio Management: Jiffy Lubes North America

Individual Accounts

  • $550K USD Total Trade Receivables
  • Average Monthly OD: $100K USD

Group Account (will work directly with another Specialist of the Team)

  • $48M USD Total Trade Receivables
  • 2 Industries: US Direct B2B and US Direct B2C Portfolio
  • Average Monthly OD: $3M USD

  • Managing internal key stakeholders
    • Account Managers: Provide and support business goals by ensuring world-class execution of Credit Management Activities.
    • Finance in the Business / Business Development Manager: Provide AR / Collection data and can explain nature of past due and action items to resolve administrative or payment issues with external customers.  
    • Customer Operations: Work closely to monitor dispute resolution, process improvement and overall customer experience.  
    • Central Business Centre Credit Focals: Provide details on Overdue Accounts that needs escalation to the business
    • Credit Assessment Team: Provide details on Accounts that will affect customer’s credit assessment profile

  • Account Reconciliation – reconciliation of payments against open invoices. Identify short / over payments for dispute resolution.  
  • Coordinate with the Cash Application Team for the posting and allocation of customer payments.
  • Recommends open line items for provision when debts are considered doubtful.
  • Responsible for the efficient and effective management of the accounts receivable process, ensuring that proactive and reactive credit controls are taking place.
  • Prepares and sends Statement of Account on a weekly basis to each customer with the complete information requested by the customers to facilitate the payment processing of invoices.
  • Ensure proper coordination and assistance with the debt collector specialist in handling a global key account.

Additional roles & Responsibilities:

  • Ensures daily AR operational concerns are managed / escalated. This includes MOA based decision making and risk management when Team Manager is away.
  • Knowledge of escalation matrix with full execution.
  • Needs to be knowledgeable of E2E AR functions for US & CA Lubricants and assist team members to achieve operational KPIs.
  • Provide expertise and in E2E AR process for potential CI / Digital Solution initiatives.
  • Represent team during MILO or other engagements with the business / key internal stakeholders.

Qualifications:

  •  Degree in Accounting or any related Finance/Business course
  • 1 – 2 years of relevant work experience
  • Strong communication and interpersonal skills – English
  • Strong analytical and problem-solving skills
  • Ability to work independently and in a team environment
  • Proactive, resourceful, and persistent
  • AMENABLE TO WORK ON ROTATING MID AND NIGHT SHIFT SCHEDULE (6PM-3AM/8PM-5AM)

Key Competencies:
 Apply strategic credit focus: Knowledge

  • Collect Customer Debt: Skill
  • Manage bad debt: Knowledge
  • Advise and Support Business Decisions: Knowledge
  • Champions Customer and Stakeholder Focus: Skill
  • Demonstrates Courage: Knowledge
  • Delivers Results: Knowledge
  • Builds Shared Vision: Knowledge
  • Displays Interpersonal Effectiveness: Skill
  • Process Improvement: Knowledge
  • Team working: Skill
  • Communicate and persuade: Skill
  • Use computer and communication system: Skill
  • Business Partnering/Relationship Building/Stakeholder Management: Skill

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.