New York Technical Support Intern - Summer 2024

About SIG

SIG is a global quantitative trading firm founded by a group of friends who share a passion for game theory and probabilistic thinking. We have incorporated this approach into our culture, where you will find relentless problem solvers within each of our core disciplines: Trading, Technology, and Quantitative Research. From offices around the world, our employees collaborate to make optimal decisions and are driven by the desire to achieve winning results together. 

What we do

We are experts in trading essentially all listed financial products and asset classes, with a focus on derivatives trading. Through market making and market taking, we handle millions of trading transactions around the world every day, providing liquidity and ensuring competitive prices for buyers and sellers. While our presence in the market is broad, our trading desks are highly specialized, allowing for a deep understanding of unique drivers of each asset class.

Overview

The interns on our Enterprise User Services Regional team are in the middle of the action providing support, building solutions, and empowering SIG employees each and every day.  We engineer and promote emerging technologies that give users a state of the art edge over our competitors. We don’t follow a script; our interactions are dynamic and each day there is a new opportunity to solve a problem, automate a task, or kickoff a new project.  We encourage creativity and curiosity and when you have a new idea, your voice will be heard.

Working with an energetic team of experienced professionals, our intern will provide hands-on support to a user base comprised of traders, developers and other trading related staff located on different exchange floors and trading desks. 

This internship requires that you have housing in the New York City area. Housing will not be provided.

What You’ll Work On:

• Participating in user moves, adds and changes
• Supporting both the internal office and trading floors
• Providing hands-on support to troubleshoot, install and resolve desktop, laptop, telecommunications, network, data center operations and market data issues
• Ordering, configuring, installing and decommissioning hardware and software
• Participating in ongoing technology related projects and prioritizing assignments as needed
• Acting as a liaison between users/traders, business units and other technology groups
• Developing and maintaining technical documentation

• Technical, scientific or engineering major preferre
• Six (6) months of demonstrated technical support experience preferred
• Excellent interpersonal and customer service skills
• Attention to detail with the ability to handle multiple tasks in a fast paced environment
• Strong communication skills; ability to interact effectively with all levels of the organization
• Must be a self-starter, a quick learner and resourceful in solving problems
• PC and laptop hardware installation experience and a working knowledge of MS Office 365, Windows 10
• Theoretical knowledge of networking and telecommunications
• Ability to lift 50 pounds is required
• Will not require visa sponsorship within three years of date of application.

The NY Technical Support Intern will receive $32/hr during the ten week program. Interns will also recieve breakfast and lunch and other company perks.