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Technical Support Intern - Philadelphia
This job posting has been archived.
Unfortunately Susquehanna International Group has archived this job posting, they are no longer accepting applications.

Technical Support Intern - Philadelphia

JOB DESCRIPTION
Overview

Our Enterprise User Services team is committed to providing the highest level of technical support for our end-user community.  Our mission is to maintain business productivity by providing highly effective customer service and developing innovative solutions to meet the technology needs of the businesses we support.  You will engage with and directly support 350 users across our dynamic business and technical environments.  We don't follow a script; each day there is a new opportunity to solve a problem, automate a task, or kickoff a new project.  You will be exposed to a wide variety of technologies, which fosters multiple opportunities for growth within and across our firm.

 

Working with an energetic team of experienced professionals, our intern will provide hands-on support to a user base comprised of traders, developers and other trading related staff located on different exchange floors and trading desks. What you’ll work on includes:

 

  • Supporting both the internal office and trading floors through rotations on two teams
  • Providing hands-on support to troubleshoot, install and resolve desktop, laptop, telecommunications, network, data center operations and market data issues
  • Ordering, configuring, installing and decommissioning hardware and software
  • Participating in ongoing technology related projects and prioritizing assignments as needed
  • Acting as a liaison between users/traders, business units and other technology groups
  • Participating in user moves, adds and changes
  • Developing and maintaining technical documentation

 

SIG Perks

  • We’ll set you up in campus apartments with other summer interns at the University of Pennsylvania
  • You’ll join SIG employees in social events such as dinners, sporting events and an intern poker tournament
  • You can use our recently expanded gym for workouts or fitness classes (even at night and on weekends)
  • Hang out in our game room that includes golf simulators, pool tables and classic video games
  • We’re relaxed – you can wear jeans and sneakers every day and shorts in the summer
  • You can visit our fully stocked kitchens for drinks, snacks, and breakfast. Enjoy our catered lunches every day
  • Explore Philadelphia using discounts to local restaurants, museums, travel and other attractions
  • We want to make your life easier so take advantage of our on-site services including the barber, dry cleaning and laundry, auto repair and detailing, and more

What we're looking for
  • Students pursuing a BS or MS in Information Technology, Information Systems, Computer Engineering or a similar major
  • Previous experience with technical support
  • PC and laptop hardware installation experience
  • Working knowledge of MS Office 2010 and Windows 7
  • Interest in solving complex problems
  • Scripting experience or an interest in Powershell or Python is a plus